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Market The Market App shows near-real-time volume and market share at the same price level.
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Market The Market App shows near-real-time volume and market share at the same price level.
We sell, install and consult on NICE WFM technology, helping contact centres ensure efficient workforce planning, reduce staffing costs, and empower agents to meet service levels. NICE IEX Workforce Management Features: Web station � Browser-based access for supervisors and agents to review schedules and performance stats and bid online to trade schedules Smartsync � Provides seamless data exchange using advanced interface features with other contact centre applications Multimedia � Provides effective management of forecasting and schedules across multiple contact channels email, web, chat, fax Multi skill � Ability to test queuing scripts prior to implementation and evaluate how change in contact arrival patterns, agent skills or routing rules affects staffing needs Adherence schedule � Monitor schedule adherence in real time, document agent behaviour for trend analysis and hold them accountable for performance Holiday planner � Automates the resource planning process of booking holidays and assists with absence management and corresponding scheduling needs. Contact Us for Support.
